Customer Service

Shipping & Delivery
Each M&W Beef order set gets shipped in its own “M&W Beef Meat Locker Ice Carton”. A unique container that guarantees your M&W Beef gift will arrive to its destination frozen. Each M&W item is carefully vacuum packed and flash frozen to lock in the meats natural juices and flavor and then carefully placed into the freezer, packed with frozen ice packs and shipped overnight or 2nd day air to its recipient. The M&W Beef Meat Locker Ice Carton can be re-used or simply thrown away!
Next Day air service is available for an additional $65.00.
Shipping to Alaska or Hawaii, please call us M-F 8am-5pm CST 1-800-489-8589.
Inaccurate shipping addresses will be assessed an additional $20.00 freight charge.
Privacy & Security
The privacy and security of the Information our customers share with us is extremely important to us and we are not in the business of selling it to others. Your data and personal information stays here.
Orders & Returns
Our dedication to quality and customer service means you'll get USDA certified beef that has been matured, hand trimmed and vacuum sealed to ensure the regular flavor and succulence.
We promise that you will get the exact product you requested focused on weight, and the right amount. It will be shipped to the location indicated within 2 days. We can't be held responsible for inaccurate shipping addresses.
Kindly contact us inside 3 business days of receipt for any issues with respect to the product you ordered by calling M-F 8am-5pm CST 1-800-489-8589.
Steaks are hand cut to between 1 ¼" and 1 ½” thick. Please keep in mind all steaks are cut to weight, so thicknesses may vary by up to 1/4”.